1. Custom-made products
We make custom products to each client’s specification. Because every item is made to order, a sale is final once production has started. After slicing or printing has begun, an order cannot be cancelled or refunded.
You may cancel an order without charge at any time before production starts.
2. Defective or damaged goods
Every part is checked before dispatch. If a part arrives with a clear manufacturing defect, tell us by email at operations@forfu.ae within 48 hours of delivery and include:
• your order number; • clear photos or video of the defect; • a short description of the problem.
Once our team confirms the defect, we will reprint and reship the part at no cost to you. Our liability is limited to re-manufacturing the affected part.
3. Damage in transit
If an order is damaged in transit, tell us within 24 hours of receiving it so that we can raise the claim with the courier. Parts damaged by handling after delivery are not covered.
4. Your statutory rights
Nothing in this policy limits any right you have under the consumer protection laws of the United Arab Emirates.